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Check our Pulsa FAQ & Helpdesk at the bottom right of your screen to see what other customers ask us frequently! Some may have shared the same concerns as you! Otherwise, we are here to help address any unanswered concerns via the messenger icon there!

On average, our customers see results in 3-4 sessions. However, this could vary based on your skin or hair tone. Customers who have darker hairs and lighter skins tend to see results much quicker.

Your hairs will grow back more sparse and slower after each treatment eventually turning into permanent reduction in hair growth. To maintain hairless smooth skin after that, use the handset once every 2 to 3 months for a touch up or as needed. Results and treatment length needed may vary from person to person.

One of the biggest advantages of our IPL handset over other types of hair removal is that it is far less painful. The feeling is dependent on many factors and varies from person to person.

The majority of our customers have said they don't feel a thing at the lowest intensity level 1! But only a slight sting at the highest intensity level 8.

This is to say we have 8 intensity levels to choose from, this will allow you to select the most comfortable intensity level for you. We also have a very simple method of determining the perfect intensity level for you and when to work your way up to higher intensities for better results in our user guide.

You will not need to apply a cooling gel before using the PULSALUX LEVIOR.

Yes, including Brazilian and face. For those with sensitive skin, we would recommend you to check with your dermatologist if you intend to use the device on sensitive body parts.

Your device will come with the power plug of the country you are ordering from.

No, unlike laser-clinics, our handset is a once-off purchase. There is no need for replacements or refills. Simply plug in and go!

PULSALUX devices come with a 1 year product guarantee. Defective products are eligible for a repair or exchange at no additional cost. 

Yes, we recommend that you shave the desired areas between treatments and before using your handset. Shaving takes the hair down to the appropriate length whereas not to cause any burns during treatment but also allowing the hair root to get targeted effectively. Other forms of hair removal including waxing and tweezing will remove the hair root entirely. Which won't allow the IPL to target the root.

We recommend usage to be every week as it would take time for the hairs to grow out. Zap frequency depends on how fast your hairs grow out! You can expect the zap frequency to increase as your session increases overtime. 

The PULSALUX Levior is the only IPL model on the market that has 8 levels of intensity to cater to specific skin tones. You will be able to select the setting for the optimal results based on your skin tone.

IPL has a significantly lesser effectiveness against grey, red, and very light blond hair as darker hair has a better competency of absorbing the IPL rays.

See Skin Tone Chart

We recommend starting at the lowest intensity and working your way up each session, if you get uncomfortable and/or get marks that last longer than a couple days it means that intensity is too high for you and the one below it should work best.

To clean your device, disconnect the device from the electricity supply. Wipe with a clean, dry cloth and 70% alcohol. Never use acetone or other abrasive fluids, because they will damage your device. Then use a wipe to dry the device. Never immerse your handset or any of its parts in water.

Yes, PULSALUX offers free worldwide shipping with DHL.

Shipping time is expected to take 3-5 business days domestically and 7-14 business days internationally.

The IPL device emits pulses of light energy that is absorbed by the melanin in hairs. Melanin is a pigment that is present in our skin and hairs, this is what makes our skin tones or hair colors darker. The roots of the hairs absorb the pulses emitted by the IPL device and are destroyed, reducing long term hair growth.

There have been many clinical studies conducted that demonstrate the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular option for safe and effective method of hair removal at home and in clinics.

If used as instructed our handset poses no risks to the user and is 100% safe to use. It is FCC, CE and RoHs certified for safe use.

Our handset also ensures that all UV wavelengths are filtered by blocking wavelengths below 470 nm from the IPL spectrum. This is standard among most IPL systems. This is done to prevent the light doing damage to the outer layer of the skin, this means your handset will never cause long-term complications caused by UV exposure such as skin cancer, skin aging and etc.

You can use your handset on any part of your body, including your Brazilian (Bikini area) and face. But please do not use around the eyes (use only below cheekbones)

No, you should not IPL over tattoos, although going around tattoos is fine.

Our handsets have an energy output of 4.9J/cm2, this means it is ideal for safe hair removal, and is also approved for effective at-home use.

Although no evidence stating that IPL has negative effects on pregnant or breastfeeding women exists, we still cannot recommend using our handset if you are pregnant or breastfeeding, just as a precaution.

If you have been tanning recently, we must recommend waiting 2 weeks before using your handset, just to be extra safe. Please also wait at least 48 hours to tan after using your handset. Artificial tan should also not be on your skin whilst using your handset.

If you have dry or sensitive skin, please use moisturizer after each session.

*Before using on sensitive areas such as lips, genital areas, near eyes, etc, please consult a dermatologist